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Policy privacy

Last update: 18:16, 05/07/2026

1. Introduction

At ClipToks we are committed to protecting the privacy of our users and to treating their personal data transparently, responsibly and in accordance with applicable legislation.

This Privacy Policy explains what information we collect, how we use it, with whom we share it and what users' rights are when they use our website, applications, API and any other related services (in together, the "Service").

By using ClipToks, you agree to the processing of your personal data in accordance with this Privacy Policy.

2. Information we collect

Depending on your use of the platform, we may collect different categories of information.

Account information

When you create an account we may collect information such as:

  • Name.
  • Email address.
  • Profile picture (if provided).
  • Preferred language.
  • Country or region.
  • Settings account.
  • Internal user identifiers.

Billing information

When you subscribe to a payment plan we may collect information related to the purchase, including:

  • Contracted plan.
  • Subscription history.
  • Payment history.
  • Invoices.
  • Subscription status.
  • Minutes or credits available.

Full bank card details are not stored by ClipToks and are processed directly by authorized payment providers such as Stripe, PayPal or other equivalent providers.

User provided content

To lend the Service we may process the content that the user decides to upload or generate through the platform.

This may include:

  • videos;
  • files audio;
  • images;
  • documents;
  • scripts;
  • subtitles;
  • translations;
  • text;
  • voices generated;
  • instructions sent to artificial intelligence;
  • any other content compatible with the Service.

Technical information

We may automatically collect certain technical information such as:

  • IP address.
  • Browser type.
  • Operating system.
  • Device used.
  • Browser language.
  • Zone time.
  • Pages visited.
  • Date and time of access.
  • Technical errors.
  • Activity logs.

This information helps us maintain security and improve the operation of the platform.

Usage Information

We may collect information related to the use of the Service, including:

  • tools used;
  • functions

  • This data allows us to improve the user experience and optimize the performance of the platform.

    3. Purposes of processing

    We use the information collected to:

    • provide the requested Service;
    • create and manage user accounts;
    • generate content using artificial intelligence;
    • process videos, audio and other files;
    • generate subtitles;
    • translate content;
    • generate narratives using artificial intelligence;
    • manage minutes or credits;
    • process payments;
    • provide technical support;
    • detect frauds;
    • protect the security of the platform;
    • improve our products and services;
    • develop new functionalities;
    • comply with legal obligations;
    • respond to user requests.

    No We will use your personal data for purposes incompatible with those described in this Policy.

    4. Artificial Intelligence

    ClipToks uses artificial intelligence technologies to offer different functionalities of the platform.

    The content sent by users may be processed by its own artificial intelligence models or those of authorized providers when necessary to provide the requested Service.

    On the date of the last update of this Policy, ClipToks does not use users' private content to train its own artificial intelligence models.

    If this practice changes in the future, we will update this Policy and inform users when applicable legislation requires it.

    5. Legal bases of processing

    When required by applicable legislation, we will process personal data based on one or more of the following legal bases:

    • execution of the contract;
    • compliance with legal obligations;
    • consent of the user;
    • legitimate interest to improve security, prevent fraud and develop the Service;
    • any other legal basis permitted by applicable regulations.

    6. Conservation of data

    We will retain personal data only for the time necessary to:

    • provide the Service;
    • comply with legal obligations;
    • resolve conflicts;
    • prevent frauds;
    • enforce our Terms of Service.

    When the data is no longer necessary, it will be deleted or anonymized whenever possible.

    7. Data sharing

    ClipToks does not sell the personal data of its users.

    However, we may share certain information when necessary to provide the Service, comply with legal obligations or protect our rights.

    We may share information with the following categories of recipients:

    • payment service providers;

    • intelligence service providers

    • hosting and infrastructure providers;

    • storage providers;

    • authentication providers;

    • analytics and monitoring providers;

    • customer support providers;

    • email providers;

    • crime prevention providers fraud;

    • other technology providers necessary for the operation of the Service.

    All these suppliers will only be able to access the information necessary to provide the contracted services and must treat it in accordance with the applicable legislation and the corresponding agreements.

    8. International Transfers

    Some of our technology providers may be located outside the user's country of residence.

    When it is necessary to make international transfers of personal data, ClipToks will take reasonable measures to ensure an adequate level of protection in accordance with applicable legislation.

    These measures may include standard contractual clauses, adequacy decisions or other legally recognized mechanisms.

    9. Information security

    ClipToks takes reasonable technical and organizational measures to protect personal data against:

    • unauthorized access;

    • loss;

    • alteration;

    • destruction;

    • unauthorized disclosure.

    Among other measures, we may use:

    • encrypted connections (HTTPS/TLS);

    • authentication systems;

    • access controls;

    • security monitoring;

    • backups;

    • fraud detection systems;

    • measures aimed at protecting the infrastructure of the Service.

    However, no electronic transmission or storage system can guarantee absolute security.

    10. Retention and deletion of content

    The content uploaded by users may be kept stored for the time necessary to provide the Service and allow the normal functioning of the account.

    When the user deletes content or closes their account, ClipToks may retain certain information for a limited period when necessary to:

    • comply with legal obligations;

    • resolve conflicts;

    • prevent frauds;

    • protect the security of the Service;

    • enforce the Terms of Service.

    After this period, the data will be deleted or anonymized when technically possible.

    11. User rights

    Depending on the applicable legislation, users may exercise the following rights with respect to their personal data:

    • Right of access.

    • Right of rectification.

    • Right of deletion.

    • Right of opposition.

    • Right to limitation of treatment.

    • Right to data portability.

    • Right to withdraw consent when the treatment is based on it.

    • Right to file a claim with the competent authority for data protection.

    ClipToks will respond to requests within the deadlines provided for by applicable legislation.

    We may request additional information when necessary. necessary to verify the identity of the applicant.

    12. Communications

    We may send communications related to:

    • the operation of the account;

    • payment confirmations;

    • changes to the Service;

    • security updates;

    • technical incidents;

    • modifications to the Terms or this Policy.

    These communications are considered necessary for the provision of the Service.

    When required by applicable law, commercial communications will only be sent with the user's consent or on another valid legal basis.

    The user may cancel the receipt of promotional communications when such option is available.

    13. Minors

    ClipToks is not directed to minors who do not have the minimum age required by applicable legislation to use the Service without authorization from their legal representatives.

    If we become aware that personal data of a minor has been collected against applicable legislation, we may delete such information and suspend the corresponding account.

    14. Cookies and similar technologies

    ClipToks uses cookies and similar technologies to:

    • ensure the functioning of the website;

    • remember preferences;

    • keep sessions logged in;

    • analyze the use of the platform;

    • improve user experience;

    • reinforce security.

    Detailed information on the use of cookies is available in our Cookies Policy.

    15. Changes to this Privacy Policy

    We may update this Privacy Policy when necessary to:

    • adapt to legislative changes;

    • incorporate new functionalities;

    • improve our processes;

    • update our suppliers;

    • reflect changes in the operation of the Service.

    The The date of the last update will appear at the beginning of the document.

    When applicable legislation requires it, we will inform users before the modifications come into force.

    Continued use of ClipToks after the modifications come into force will constitute acceptance of the new version of this Policy.

    16. Contact

    If you have any questions related to this Privacy Policy or wish to exercise any of your rights, you can contact ClipToks through the contact methods available on the official website.

    We will respond to requests within the deadlines provided by applicable legislation and will take reasonable measures to verify the identity of the requester when necessary.

    17. Relationship with other documents

    This Privacy Policy must be interpreted in conjunction with:

    • the Terms of Service;

    • the Cookies Policy;

    • the Refund Policy;

    • the Legal Notice;

    • any other policy published by ClipToks that may be applicable.

    In In the event of a conflict between this Policy and a mandatory legal provision, the applicable regulations will prevail.