1. Introduction

At ClipToks we want our users to have a satisfactory experience with the platform.

This Refund Policy explains the conditions under which refunds of amounts paid for subscriptions, plans or paid services offered by ClipToks can be requested.

By contracting a payment plan you accept the conditions described in this Policy.

2. Scope

This Policy applies to purchases made directly through ClipToks.

When a payment has been made through a distributor, marketplace or third-party platform, the management of the refund may also be subject to the policies of said provider.

3. Requirements to request a refund

In general, a user may request a refund for a purchase when all of the following conditions are met:

• the request is submitted within 14 days following payment, unless applicable legislation establishes a different period;

• the account has consumed five (5) minutes or less since the purchase that is the subject of the refund. request;

• the payment has been made correctly;

• the account has not breached the Terms of Service;

• there are no signs of fraud, abuse or misuse of the platform.

Compliance with these requirements does not automatically imply the granting of the refund. Each application will be reviewed individually.

4. Situations in which a refund will normally be granted

A refund may be approved, among other cases, when:

• the user has made a purchase by mistake and has barely used the Service;

• there is a serious technical error attributable to ClipToks that prevents reasonable use of the contracted functionalities;

• a charge has been made duplicate;

• the applicable legislation recognizes the corresponding right.

5. Situations in which a refund will not normally be granted

In general, refunds will not be granted when:

• the account has consumed more than five (5) minutes since the purchase;

• the user has significantly used the contracted functionalities;

• the request is based solely on a change of mind;

• the user does not were aware of a functionality that was correctly described before the purchase;

• the Service has been used in violation of the Terms of Service;

• there are signs of fraud or abuse;

• the user has shared their account in violation of the conditions of use.

6. Minutes and credits

Minutes, credits or other consumption units used to generate content, use the API or access ClipToks functionalities are considered consumed at the time the Service processes the corresponding request.

Minutes used cannot be recovered through a refund except when there is a technical error attributable to ClipToks or when applicable law provides otherwise.

Minutes included in an active subscription will remain available for as long as said subscription continues in force and in accordance with the conditions of the contracted plan.

7. Cancellation of subscription

The user may cancel his subscription at any time.

Cancellation will prevent future automatic renewals, but will not in itself imply the refund of payments already made.

After cancellation, the user will retain access to the contracted plan until the end of the period already paid, unless expressly indicated otherwise.

8. How to request a refund

Requests must be made through the official ClipToks support channels.

The request must include, when possible:

• email associated with the account;

• approximate date of purchase;

• reason for the request;

• any additional information that facilitates your review.

ClipToks may request additional information to verify the identity of the requester or review the operation.

9. Resolution deadline

We will try to review refund requests within a reasonable period of time.

Once the request is approved, the refund will be processed using, whenever possible, the same payment method used for the purchase.

The time required for the amount to appear in the user's account will depend on the corresponding financial institution or payment provider.

10. Fraud and abuse

ClipToks may reject refund requests when it detects reasonable indications of:

• fraud;

• abuse of promotions;

• repeated use of refunds;

• misuse of the Service;

• any behavior intended to obtain a benefit unjustified.

Likewise, we may suspend or cancel accounts when fraudulent practices related to payments or refunds are detected.

11. Modifications to this Policy

ClipToks may update this Refund Policy to adapt to legal, technical or commercial changes.

The current version will always be available on the website and will indicate the date of its last update.

12. Contact

If you have questions about this Policy or wish to request a refund, you can contact ClipToks through the support channels available on the official website.